A few simple rules keep the chair running on time and fair for everyone. Here is how bookings, changes, refunds and no-shows work at The Fade Plug.
The booking fee is not an extra charge. It is a portion of the cost of your service, taken as either a percentage or a fixed amount depending on the service you book.
After your service, everything you have paid is treated as a part-payment of the total, so you only pay the remaining balance on the day.
Need to change your time or cancel? Let us know either way:
By phone: call us on +64 22 302 2464.
Online: cancel through the website.
Bookings can only be adjusted or cancelled at least 4 hours before your booking time. After that, you will be charged.
We’ll always do our best, but if you’re more than 10 minutes late we may need to adjust your service or rebook.
If you can see you are going to be late, give us a call on +64 22 302 2464 so we can plan around you.
If you don’t turn up and have not asked to cancel, you must pay for the time that was booked for you. It will be invoiced to you.
We use Stripe to take payments, so we follow Stripe’s payment terms. Any transaction fee that applies for the payment method you use is non-refundable.
Payments securely processed by Stripe. Read Stripe’s payment terms & conditions →
We only take kids aged 5 and over.
If your child has any special needs — for example ADHD or autism — please let us know when you book, or call us on +64 22 302 2464 before the appointment. That way we can plan the time and go at a pace that works for them.
Call or text +64 22 302 2464 or email admin@thefadeplug.co.nz.
The booking fee is not an extra charge. It is a portion of the cost of your service, taken as either a percentage or a fixed amount depending on the service you book. After your service, everything you have paid is treated as a part-payment of the total, so you only pay the remaining balance.
To reschedule or cancel, call us on +64 22 302 2464 or cancel through the website. Bookings can only be changed or cancelled at least 4 hours before your booking time. After that, you will be charged.
We’ll always do our best, but if you’re more than 10 minutes late we may need to adjust your service or rebook.
Payments are processed by Stripe, so we follow Stripe’s payment terms. Any transaction fee that applies for the payment method you use is non-refundable.
If you don’t turn up and have not asked to cancel, you must pay for the time that was booked for you. This will be invoiced to you.
Want the full details? Read our House rules.
Payments securely processed by Stripe. Read Stripe’s payment terms & conditions →
