The booking fee is not an extra charge. It is a portion of the cost of your service, taken as either a percentage or a fixed amount depending on the service you book. After your service, everything you have paid is treated as a part-payment of the total, so you only pay the remaining balance.

To reschedule or cancel, call us on +64 22 302 2464 or cancel through the website. Bookings can only be changed or cancelled at least 4 hours before your booking time. After that, you will be charged.

We’ll always do our best, but if you’re more than 10 minutes late we may need to adjust your service or rebook.

Payments are processed by Stripe, so we follow Stripe’s payment terms. Any transaction fee that applies for the payment method you use is non-refundable.

If you don’t turn up and have not asked to cancel, you must pay for the time that was booked for you. This will be invoiced to you.

Want the full details? Read our House rules.